Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unworn, in its original condition, with all tags attached, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, contact us at hanzlahmian5789@gmail.com or call +971 55 453 8474 with your order number and reason for return. Once your request is reviewed and approved, we will arrange a pickup for the item — no need to ship it yourself.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order at the time of delivery. If the item is defective, damaged, or incorrect, do not accept the delivery, or contact us within 24 hours with photos/video of the issue so we can arrange a free replacement or refund.

Cash on Delivery Orders

Since most orders are paid via Cash on Delivery, refunds for approved returns will be issued via bank transfer to your provided account, not to a card or original payment method. Please share accurate bank details when your return is approved to avoid delays.

If you wish to cancel your order before it is out for delivery, please contact us as soon as possible at hanzlahmian5789@gmail.com.

Exceptions / Non-Returnable Items

The following cannot be returned once opened or used:

• Used or opened beauty, skincare, and personal care items (for hygiene reasons)
• Items marked as final sale at checkout

All other products, including items purchased at a discounted/sale price, are eligible for return under this policy unless stated otherwise on the product page.

Exchanges

The fastest way to get the item you want is to return the original item, and once the return is approved, place a new order separately.

Refunds

Once we receive and inspect your returned item, we'll notify you whether the refund is approved. If approved, refunds are processed via bank transfer within 5–7 business days.

If more than 10 business days have passed since your return was approved and you haven't received your refund, please contact us at hanzlahmian5789@gmail.com.

---

For all return and refund questions: 📧 hanzlahmian5789@gmail.com 📞 +971 55 453 8474